Legal
Privacy Policy
This policy explains how Solis Group Ltd ("we", "us", "our") collects and uses personal data when you visit opscera.com or submit an enquiry through our contact form. We are registered with the Information Commissioner's Office (ICO) under Solis Group Ltd.
Who we are
Solis Group Ltd is the data controller for personal data collected through this website. If you have any questions about how we handle your data, you can contact us at [email protected].
What data we collect
When you submit an enquiry through our contact form, we collect your first name, surname, business email address, telephone number, company name, and your indicated availability for a call.
We also collect standard analytics data when you visit the website, including pages visited, time spent on the site, browser type, device type, and approximate location derived from your IP address. This data is collected in aggregate and is not used to identify you individually.
Why we collect it
Contact form data is used solely to respond to your enquiry and arrange a process review if you request one. We do not use it for marketing without your explicit consent.
Analytics data is used to understand how visitors use the website so we can improve it.
Legal basis
We process contact form data on the basis of legitimate interest — specifically, responding to a business enquiry you have initiated. We process analytics data on the basis of legitimate interest in understanding website performance. Where we rely on legitimate interest, you have the right to object at any time.
How long we keep your data
Contact form data is retained for as long as there is an active or potential business relationship, or until you ask us to delete it. Analytics data is retained in accordance with our analytics provider's standard retention settings.
Who we share data with
Analytics: Google LLC (Google Analytics 4). Data is processed in the US under the UK Extension to the EU-US Data Privacy Framework.
- Email: Zoho Mail, used to respond to enquiries. Data is processed on EU servers.
All providers are required to handle your data in accordance with applicable data protection law.
Your rights
Under the UK GDPR and Data Protection Act 2018, you have the right to access the personal data we hold about you, request that we correct inaccurate data, request that we delete your data, object to processing based on legitimate interest, and request that we restrict processing in certain circumstances.
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
You also have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.
Cookies
This website uses Google Analytics 4 to understand how visitors use the site. GA4 sets cookies to measure traffic and usage patterns. IP addresses are anonymised by default. You can opt out of analytics cookies via the cookie consent banner, or by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.